FAQs
1. What's our favourite colour?
Yellow.... but that's not really the useful stuff that we should be putting in our FAQ section is it?
2. I'm unable to connect to Instagram
Instagram has unfortunately changed their policy and doesn't allow access any more.
3. Do I have to have an Instagram account to order these magnets?
Not at all. You can upload photos directly from your phone's camera roll, your computer, Google Drive and Facebook.
BUT - and this is important - so important it's in red even.... the really really important thing here is that when you upload from sources other than Instagram you HAVE to make sure that your photos are square (we're not called Skwe for no reason.)
4. How do I make my photos square?
Once you've uploaded your images using our software you'll need to click on each image (that's not already square) in the preview area to crop them. You'll see a square cropping tool that you use to select what part of the photo you want as your magnet. It's not difficult but does need to be done.
5. How do I make sure my magnets look the best they can?
Great question because we print what we receive and don't want to disappoint you because you've uploaded a dud photo!
Remember that the magnets are each 5cm x 5cm or 7cm x 7cm so...
- Close-ups work best
- Use photos that aren't too dark
- One photo per magnet (we really don't recommend collages as magnets are too small for this)
- If you're uploading standard photos from Facebook or your computer / phone you'll need to crop the images to be square, using the tool provided.
- The magnets are square - you want to make sure that the final version of what you've uploaded fills the square.
6. How do you deliver the magnets?
Our magnets are couriered to you. You'll receive a tracking number as soon as your delivery has been despatched from the Skwe head office... a.k.a garage. (don't knock us, there are just too many good stories of amazing company's that started in a garage for us not to start there.)
Courier prices are worked out at check out depending on where you're needing them delivered.
7. What does delivery cost?
Delivery to a PUDO box near you is R85. R100 to main centres and R150 to regional areas. Unfortunately we don't courier internationally.
Courier cost is calculated at check out. Make sure you enter your postal code correctly.
8. What other questions can we post here?
We aren't sure as there are many questions that you could test us with. Email us at gavin@skwe.co.za for any other queries and we'll get back to you asap. Now go and have fun and order some memories:)